Types of data collected:
C2C collects different types of data:
- Information connected directly to you, such as personal data in connection with a customer relationship, both existing and potential (e.g. name, contact details, birthdate, identification documents etc.)
- Information, which does not directly identify you, also called usage data, which is data collected automatically when using the platform or app (hereinafter “Applications” of C2C) or simply by browsing our website.
Please note, that not all cookies contain personally identifiable information or other unique identifiers, but some might.
When do we use personal data?
There are several situations, where we might use your data and often this will be in connection with your specific consent or instructions, e.g. you have filled out a contact form on our website because you are interested in learning more about or services or if you choose to enter into a customer relationship with us, then some data related to you must be available to us in order for us to provide these services to you (e.g. for Anti-Money Laundering purposes, we must be able to identify you but there are also other regulatory requirements for situations, where we need to be able to use your personal data).
How do we gather the information?
- If you fill out one of our forms, we will directly be collecting the data you provide in the form and of course we will also ask you for consent to use it to contact you and keep it for future references. We will store your data for as long as we are legally obligated. Should you decide to enter into a customer relationship with us, all such data will become part of the history of this relationship. This is also applicable for situations, where you have chosen to give your contact details to one of our employees, e.g. in the form of a business card.
- When you choose to enter into a customer relationship with us we will request specific data from you, which you must provide us with consent to register. If you are not able or willing to provide all the requested information or consent, we might not be able to provide you with our services.
- C2C uses Zendesk for support purposes. Support questions and calls will be stored in Zendesk.
There are several situations where we may indirectly collect data related to you, also where this does not directly link or identify you, e.g. you browse our website using an IP address registered in country X and we can then see, that we had a visit on our site from that particular country. This is also applicable if you have given our app consent to see your location. Please note, that you can change the consent to e.g. sharing of your location on your mobile device.
Where we offer the possibility of social media sign-on, e.g. for a quick registration option where you can use an existing social media account, you are granting permission to the provider of the particular social media, which you choose to use to log into our site and/or app. The permission granted will allow the provider to share your user details with us etc. This will be subject to the terms and conditions of the social media provider and not subject to our terms and conditions. If you choose to contact us using a social media account, e.g. with facebook or linkedin, their terms and conditions also applies to this and you are granting us permission to reply to you using the same media, which you used to contact us.
Contact from us:
When you choose to request us to contact you through our contact form, you can decide how you wish for us to contact you (e.g .phone, email).
If you become a customer of ours, the majority of the communication will be through our platform as, as an extra measurement of protection of your data, we strive to limit the amount of data we will send out e.g. per email. There might be situations, where we will need to be able to contact you in connection with the services provided and we will have to either send you emails or contact your per phone and we cannot offer you an opt-out from such notifications until such time, where you decide you no longer wish to use our services.
Updating your personal data with us:
If you have set up an “account” with us, both an active customer account and a potential customer account, you can at any time log into the account and access the contact details we have on file for you. If you wish to delete or amend any data, please contact us at firstname.lastname@example.org or submit a request through the platform and we will assist you as soon as possible.
Cookies are, in the context of this policy, a small piece of information, which is placed on your computer whenever you visit certain websites by clicking through to the website you will provide such a consent to these cookies being placed.
C2C integrates some services provided by third parties. We may share some of your information with these service providers in order for them to provide their services, including removing repetitive information from prospect lists, analysing data, providing marketing assistance, conducting customer and/or user profiling, and providing customer service. As such, the terms and privacy policies of these service providers may apply to you as well. In particular: Google analytics, Google Tag Manager, Google Adwords, Hotjar, Mixpanel, Adroll Group. Acceptance of these service providers terms is required to access the C2C website and services.
C2C seeks to conclude data processing agreements with each service provider before third party services are implemented into the website or C2C applications to ensure that your personal information is used, stored and transferred securely and in accordance with European Union law. Even so, C2C does not control or assume any responsibility for the content or practices of these service providers, including their data storage and transfer policies, and this Policy does not apply to these features, which are governed by their own policies and terms.
We use the following types of cookies:
Strictly Necessary Cookies
Some cookies, which we use, we place on your browser in order to ensure that we can deliver the information and services both securely and optimally; these cookies we call Strictly Necessary Cookies as they enable you to use certain services and features and without you accepting these cookies, we may not be able to provide our services to you.
The performance/analytics cookies helps us collect information about how you use our website, e.g. which pages you go to most often and how much time you spend on that page. We have chosen to anonymize these cookies and thus we will not gather any information which identifies you. This information is only collected to help us improve our services and website. The information these cookies collect is anonymous and is only used to improve how our services work.
These cookies allow us to remember the choices you make and to tailor our services so we can provide relevant content to you. For example, a functionality cookie can remember your preferences (e.g., country or language selection), or your username.
We use session cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser.
Protecting your information:
We have chosen to have several layers of protection. The password you provide when logging in is encrypted and furthermore we use 2 factor authentication for logging in to your account. A SMS will be sent to your phone in order to ensure protection against unauthorized access to your account, or you can use an authenticator app. Furthermore, we have chosen to create a platform in which most information is closed – e.g. it is not possible for most of our employees to send emails out of the platform and they are thus only able to communicate with you within the platform. This prevents unintentional sharing of your information in e.g. misspelling an email address.
In order to access the C2C CRM. C2C employees also need 2 factor authentication.
Disclosing your information:
We may disclose your information if this is needed in regards to e.g. the services provided by us. It can be that a bank is requesting information about the beneficial owner of the funds and we will then need to be able to provide any such information.
We may disclose your information if required under law, e.g. by request of a court, or if in good faith we believe such action is necessary to comply with the law and legal obligations.